Refund policy
RETURNS & EXCHANGES
We want you to feel confident shopping with Urth. While we do not offer returns or refunds for change of mind, style preference or fit, we offer size exchanges on eligible India orders.
SIZE EXCHANGES — INDIA
Size exchanges are available on full-price and promotional merchandise, unless an item is specifically marked Archive / Final Sale.
To request an exchange, please email connect@urthlabel.com within 3 days of receiving your order, mentioning:
1. Order number:
2. Product name:
3. Size received:
4. Size required:
To qualify for an exchange, the garment must be unused, unworn, unwashed and unaltered, with all original tags attached and no stains, perfume, makeup marks, damage or signs of wear.
Once approved, our team will share the return instructions.
The customer is responsible for shipping the garment back to Urth. Once received and approved after quality inspection, Urth will bear the shipping cost of sending the first replacement size to you.
Replacement sizes are subject to availability.
IF YOUR SIZE IS UNAVAILABLE
If the required size is unavailable, you may choose:
another available size;
another product of equal value;
a higher-value product by paying the difference; or
Urth store credit for the eligible product value.
Store credit cannot be exchanged for cash.
SALE & PROMOTIONAL PRODUCTS
Products purchased during a promotion or at a discounted price remain eligible for size exchange.
A discounted product is only considered Final Sale where it is clearly marked Archive / Final Sale at the time of purchase.
ARCHIVE / FINAL SALE
Archive / Final Sale merchandise is not eligible for return, size exchange or store credit for reasons of fit, preference or change of mind.
This does not apply where an incorrect, damaged or materially defective product has been supplied.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If you receive an incorrect product, an incorrect size compared with your order, or a product that arrives damaged or with a material manufacturing defect, please email connect@urthlabel.com within 3 days of delivery with your order number and clear photographs or video of the issue.
Once approved, Urth will bear the applicable return and replacement shipping costs.
Where possible, we will provide a replacement. If an appropriate replacement cannot be provided, we will offer another product, store credit or a refund to the original payment method, as applicable.
Nothing in this policy limits any rights available to customers under applicable consumer law.
WHAT IS NOT CONSIDERED A DEFECT
Minor variations in colour, print placement, texture, embroidery or hand-finished detailing may occur due to the nature of fabrics and production techniques.
Differences caused by lighting or screen settings will not ordinarily be considered defects unless the product is materially different from what was represented.
Damage caused by wear, washing, alterations, improper care or accidental damage after delivery is not considered a manufacturing defect.
SETS & MULTI-PIECE PRODUCTS
Where possible, we are happy to accommodate a size exchange for an individual component of a set, subject to availability.
Please contact our team before sending any part of a set back.
ALTERED OR CUSTOMISED PRODUCTS
Products altered, personalised or customised specifically for a customer are not eligible for exchange due to fit or preference.
They remain covered in cases of an incorrect, damaged or materially defective product.
INTERNATIONAL ORDERS
International orders are not eligible for routine returns or size exchanges.
We strongly recommend contacting our team for sizing assistance before ordering.
Incorrect, damaged or materially defective international orders should be reported to connect@urthlabel.com within 3 days of delivery, after which our team will provide an appropriate resolution.
REFUNDS
We do not offer monetary refunds for change of mind, incorrect size selection, fit preference, colour preference or style preference.
Refunds may be issued where Urth has supplied an incorrect, damaged or materially defective product and a suitable replacement cannot be provided.
NEED HELP WITH SIZING?
If you are unsure about your size or fit, please contact us before placing your order. Our team will be happy to help.
Email: connect@urthlabel.com
The Returns & Exchanges Policy displayed on urthlabel.com at the time of purchase will ordinarily apply to that order.